ABSTRACT
The pandemic has made digital transformation faster, and Indonesia is no exception, especially in education. Learning management system (LMS) is a learning media that is widely used in educational institutions. However, not all educational institutions have sufficient resources to build an LMS from scratch. “Angkasa LMS” Web is a Web that allows educational institutions to order a ready-to-use LMS easily. The target users of this service are pretty varied because they consist of education management and educational management foundations, especially in areas of Indonesia that have Internet access. To be used easily by these varied target users, this Website must have good usability in its user interface. For this reason, usability testing needs to be carried out in order to get feedback for improving the user interface design before the application is delivered to the public. However, the developer has obstacles related to the COVID-19 pandemic policy to carry out usability testing, which limits direct interaction with people. Moreover, the project time is quite narrow, and the schedule is quite tight for the developer team. Based on these limitations, this study conducted usability testing of the “Angkasa LMS” Web case study using the unmoderated remote usability testing method. The experimental results show that this method can be used to obtain insightful feedback from the participants, with additional treatment such as the use of convenience sampling, periodic reminders for participants, and the increasing number of participants exceeding the target. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
ABSTRACT
Regarding the rapid spread of Covid-19 in Indonesia, the Ministry of Health of Indonesia has developed an e-HAC (Electronic-Health Alert Card) application to reduce the risk. That mobile application has a purpose to detect, prevent, and control public health emergencies through point of entries. Besides, the users of the e-HAC application have trouble on using the application. The issues are specifically on navigation between the menus, and the lack of aesthetics and appealing of user interface. Those issues lead to the main purpose of this research, which is to upgrade the interface design of e-HAC application to a suitable User Interface by using User-Centered Design (UCD) method. There are also specific objectives: first is to conduct usability testing in form of questionnaires and interview two times: one is a pre-survey, to evaluate the problems of the e-HAC application based on user experience;and the another one is a post-survey, to find out whether the upgraded design that has been made can ease the users to access the e-HAC application. Then, the second specific objective is to implement the System Usability Scale (SUS) method for measuring the system usability based on questionnaires. After the implementation of the UCD method, the researcher re-surveyed and obtained a test scores of SUS, from 53.87 previously to, 85.12. That means the acceptability ranges that were originally Low changed to Acceptable. Moreover, for the Grade Scale, which was originally D into category B. © 2022 Global IT Research Institute-GiRI.